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WNS Procurement Named a Leader in All Categories of Procurement BPO Services by ISG

June 19, 2024

London, United Kingdom & New York, United States & Mumbai, Maharashtra, India

 WNS (Holdings) Limited, a leading provider of global digital-led Business Process Management (BPM) solutions, today announced that WNS Procurement has been recognized for the fourth consecutive year as a ‘Leader’ in all 3 categories of ISG’s 2024 Provider Lens™ Global Quadrant report for Procurement BPO Services.

WNS Procurement – which integrates the acquired capabilities of Denali, The Smart Cube, and OptiBuy – was named a ‘Leader’ by ISG in the areas of Procurement Operations Modernization, Strategic Sourcing and Category Management, and Direct Procurement Enablement and Modernization. ‘Leaders’ were cited for having comprehensive product and service offerings, innovative capabilities, strong market presence, and established competitive position.

In Procurement Operations Modernization services, WNS Procurement’s proprietary digital procurement platform, CPOTRAC, has been cited as a key strength. CPOTRAC has configurable modules for specific procurement functions, and helps clients execute on digital strategy and transformation roadmaps, optimize and manage technology investments, and enhance digital ecosystems leveraging proprietary and partner technologies.

In the area of Strategic Sourcing and Category Management services, WNS Procurement’ leadership position is attributed to its ability to offer differentiated procurement solutions across category planning and segmentation, supplier selection, negotiation and management, data and analytics, cost optimization, and responsible sourcing practices. The company was further praised for its capabilities in cleaning and managing data, and leveraging AI and Generative AI to generate strategic procurement intelligence.

For Direct Procurement Enablement and Modernization services, WNS Procurement’s ability to offer project tracking and portfolio management, superior business insights, category intelligence, and procurement assistance through a virtual assistant have been highlighted as strengths. Clients appreciate WNS’ comprehensive suite of consulting and managed services, which span the entire spectrum of direct sourcing and management.

“WNS has invested considerable efforts in strengthening our procurement service offerings to reflect domain and industry-specific intelligence that clients can leverage to their advantage. The ISG report positions WNS as a global leader in procurement transformation, with an expanding network of strategic partnerships and proprietary offerings which enable us to deliver business outcomes for our clients,” said Keshav R. Murugesh, Group CEO, WNS.

“WNS continues to demonstrate commitment to clients, and to market leadership, through its ongoing investments and advances in improving clients’ procurement operations and environments,” said Bruce Guptill, Distinguished Analyst and Executive Advisor.


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