June 10, 2024

Las Vegas, United States

Rimini Street, Inc. , a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced that Americanas Group has selected Rimini Street and its Rimini Manage™ for SAP service to take over governance, management, control and operation of the 95-year-old retailer’s vast, complex and evolving SAP system landscape that spans corporate, e-commerce and logistic platforms, and more than 1,600 stores across Brazil.

“Choosing Rimini Street’s premium services is part of our strategy to seek partners who can strengthen our environments and allow us to increase operational efficiency and robustness, with continuous improvements. We count on Rimini Street to undertake relevant activities and contribute to our strategic vision and long-term planning. This aligns with Americanas’ execution discipline, which is part of our DNA: with clear guidelines, we have the capacity to implement quickly,” says Sérgio Barros, CTO of Americanas. “Partnering with Rimini Street, we can shift the focus of our internal IT team from day-to-day governance, management and operation of our SAP systems to developing ways to engage our customers through new and innovative shopping experiences.”

Partnered to Improve Competitive Advantage and Efficiency

Americanas aims to meet the consumption demands of Brazilian families in a simple, uncomplicated way. Its sales strategy leverages an omni-channel sales model that includes an extensive network of physical stores spread across more than 800 cities across the country to the Americanas app, offering a unique and convenient experience.

“One of the key reasons we sought out Rimini Street was to strengthen our IT processes, and ensure we are not only following best practices, but creating long-lasting solutions that help us achieve our goals of improved operational, competitive and financial results,” said Barros. “For example, instead of wasting labor, time and cost addressing recurring issues again and again, the expert engineers of Rimini Street help us identify the root cause of recurring issues and fix them once – permanently and efficiently.”

Rimini Street Builds and Operates a New SAP Center of Excellence

The Americanas IT infrastructure is powered by a robust SAP ERP, digital commerce, advertising and financial services platform. To support their current and future operational needs, Americanas will require extreme agility and robustness across its entire mission-critical SAP landscape that cover SAP ECC 6, S/4HANA and RISE platforms.

Rimini Street is helping Americanas meet these needs and ensure high availability of SAP system functionality with a focused, experienced Rimini Street team who is implementing and executing new governance across the SAP landscape with the building and operation of a new SAP Center of Excellence (SAP CoE). This implements new oversight governance procedures, clearer operating strategies, optimized processes, more efficient support tools, tightened security, process monitoring, improved quality control and a more aggressive focus on operating cost reduction.

“Today, more than ever, retailers and other organizations are under pressure to rethink how their current IT infrastructure meets their current and future needs for operational flexibility and IT labor, time and cost optimization that will enable improved competitive and operational results,” said Edenize Maron, group vice president, Rimini Street, Latin America. “We are proud to partner with the iconic Americanas and, as with all our clients, Rimini Street’s mission at Americanas is to be the specialized and vendor-agnostic IT partner focused on improved system operation and labor, time and cost optimization. We are achieving this mission by building and operating a new SAP CoE to oversee the operation, optimization and changes needed to help Americanas focus on its customers current and future desires and achieve its competitive and business improvement goals.”

Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle, Salesforce and VMware applications to support competitive advantage, profitability and growth.