India 13th September 2024: ANSR, the market leader in developing strategic Global Capability Centers (GCCs), today released the GCC Quarterly Landscape Report (Q2, 2024), providing key insights into the evolving landscape of GCCs in India, with a particular emphasis on the fast-growing retail/CPG sector. The report presents an in-depth overview of the major trends and innovations shaping the country’s GCCs and underscores the ongoing momentum in new setups, expansions, and the expanding role of GCCs across various industries and functions.

The report reveals that over 50% of retail/CPG GCCs in India have been established in the last eight years, a testament to the success of existing centres, mature operating models, and accelerated speed-to-value. The report projects that India will see the establishment of more than 25 additional retail/CPG GCCs in the next 2-3 years, with Bengaluru continuing to be the preferred destination, hosting over 42% of these centres.

Further insights delve into critical areas such as real estate, talent management, and technology adoption, highlighting India’s ongoing emergence as a global hub for business operations. Cities like Hyderabad, Bengaluru, and Pune are at the forefront of this growth, with GCCs leveraging advanced technologies—including Generative AI, AI/ML, and data analytics—to drive innovation and power their global operations.

Vikram Ahuja, Managing Director of ANSR, emphasized the importance of this report in guiding the industry through its next phase of growth: “The Q2 2024 GCC report highlights the most important trends and behaviours driving the growth of Global Capability Centers. As GCCs increasingly drive growth and innovation, this report will enable organizations to strategically align with emerging trends and disruptions in the sector.”